fb99 Frequently Asked Questions

Creating an fb99 account takes under three minutes — visit fb-99.asia, click the registration link, and fill in your name, mobile number, email address and a secure password. You will need to confirm your mobile number via OTP before your account becomes active. Once registered, complete the KYC verification step by uploading a valid National ID card or passport to unlock full deposit and withdrawal functionality. fb99 accepts registrations from players across all divisions of Bangladesh including Dhaka, Chittagong, Sylhet and Khulna.

fb99 requires one government-issued photo ID for identity verification — either your Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh driving licence. The document must clearly show your full legal name, date of birth and a photograph. For address verification, a recent utility bill, bank statement or mobile banking statement showing your name and address may be requested. All documents are processed securely and stored in accordance with the fb99 Privacy Policy. KYC is mandatory before your first withdrawal is processed.

Use the "Forgot Password" link on the fb99 login page to trigger a password reset. Enter the email address or mobile number registered to your account, and fb99 will send a reset link or OTP within a few minutes. Follow the instructions in the message to set a new password. If you no longer have access to your registered email or phone number, contact fb99 support at [email protected] with your account details and identity document so that the team can verify your ownership and assist with recovery.

No — fb99 strictly permits one account per person, per household, and per device. Opening duplicate accounts is a violation of the fb99 Terms & Conditions and will result in the suspension of all associated accounts and the forfeiture of any pending bonuses or winnings. If you believe a duplicate account was created in error, contact support immediately at [email protected]. Players who previously held an account that was closed should contact support before attempting to re-register rather than opening a second account independently.

To close your fb99 account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and registered mobile number for verification. Any remaining verified balance will be returned to your nominated payment method after standard processing checks. Note that account closure does not carry the same safeguards as a formal self-exclusion — if you are closing your account because gambling is causing harm, fb99 recommends requesting a self-exclusion instead, which prevents re-registration and stops all marketing communications.

fb99 accepts deposits via the major Bangladeshi mobile financial services — bKash, Nagad, Rocket and Upay — as well as bank transfers from leading local banks including Dutch-Bangla Bank, BRAC Bank, Islami Bank Bangladesh (IBBL), City Bank and Sonali Bank. International cards (Visa and Mastercard) are also supported for players who prefer card payments. All transactions are processed in Bangladeshi Taka (BDT) so there are no foreign currency conversion fees for local payment methods.

bKash deposits on fb99 are credited to your account balance instantly in the vast majority of cases — typically within 30 seconds to 2 minutes of the transaction being confirmed on the bKash network. If your deposit has not appeared after 10 minutes, check that the transaction was completed successfully in your bKash app and that you used the correct fb99 deposit reference. If the issue persists, contact fb99 support with your bKash transaction ID and the support team will investigate and credit your account manually if the payment is confirmed.

The minimum deposit on fb99 is ৳200 for mobile financial services such as bKash, Nagad and Rocket. Bank transfer deposits carry a higher minimum of ৳500 due to bank processing requirements. There is no maximum deposit limit set by fb99 at the platform level, though individual payment providers may impose their own daily transaction ceilings — for example, personal bKash accounts have a daily send limit set by bKash itself. Players who need to deposit larger amounts regularly should consider using bank transfer or contacting support to explore higher-limit options.

The minimum withdrawal amount on fb99 is ৳500 for all payment methods including bKash, Nagad and Rocket. Withdrawals below this threshold cannot be processed. There is no fee charged by fb99 on standard withdrawals, though your mobile banking provider may deduct a small service charge on their end — check your bKash or Nagad terms for current cash-out fees. Withdrawals require a fully verified (KYC-complete) account; unverified accounts cannot process withdrawals regardless of account balance.

Withdrawal requests on fb99 are reviewed and approved within 1 to 24 hours under normal operating conditions. Once approved, funds are transferred to your Nagad or Rocket account — and in most cases the money arrives within minutes of approval due to the real-time settlement infrastructure of both networks. Bank transfer withdrawals may take 1 to 3 business days depending on your bank's processing schedule. First-time withdrawals on a new account may take slightly longer while the fb99 payments team completes a standard security review of the withdrawal destination details.

fb99 does not charge platform-side fees on deposits or withdrawals for standard transactions using bKash, Nagad, Rocket or Upay. The amount you deposit is the full amount credited to your balance, and the amount you request for withdrawal is the full amount sent to your payment method. Third-party fees charged by your payment provider — such as bKash cash-out charges or bank transfer processing fees — are outside fb99's control and are borne by the player. Always check the current fee schedule of your chosen payment provider before initiating a transaction.

fb99 offers a wide range of cricket betting markets covering international and domestic tournaments including the Bangladesh Premier League (BPL), IPL, T20 World Cup, ICC Champions Trophy and bilateral series featuring the Bangladesh Tigers. Available market types include match winner, top run scorer, top wicket taker, total runs over/under, method of first dismissal, player performance props, innings runs, and live in-play betting on ball-by-ball action. Asian handicap and spread markets are also available for major fixtures, making fb99 particularly popular among serious cricket bettors in Bangladesh.

All slot games on fb99 use certified Random Number Generator (RNG) technology provided by the game studios themselves — including titles from Pragmatic Play, NetEnt, Microgaming and other reputable providers — ensuring that every spin outcome is statistically independent and unpredictable. fb99 does not modify game outcomes at the platform level; the RNG is controlled entirely by the provider's certified software. Each game displays its published Return to Player (RTP) percentage so you can compare games before playing. fb99 is committed to offering only games from licensed, independently audited studios.

Yes — the entire fb99 platform is fully optimised for mobile browsers on both Android and iOS devices, so you can play slots, live casino games, and place sports bets directly from your smartphone without downloading any app. The mobile site adapts automatically to your screen size, maintaining the full range of games and betting markets available on desktop. For the best experience, fb99 recommends using an up-to-date version of Chrome or Safari on your mobile device and connecting via a stable Wi-Fi or 4G/5G network, particularly for live dealer games which require a consistent connection.

fb99's live casino lobby features real-time streamed games hosted by professional dealers, powered by Evolution Gaming, Ezugi and Pragmatic Play Live. Available titles include Live Baccarat, Live Roulette (European and American variants), Live Blackjack, Live Dragon Tiger, Live Teen Patti, Live Andar Bahar, and game show formats such as Crazy Time and Dream Catcher. Many of these tables are available around the clock and include dedicated tables with Bangla-speaking hosts during peak hours, catering specifically to the Bangladesh player community that forms a core part of the fb99 player base.

The minimum stake per sports bet on fb99 is ৳50 for pre-match markets and ৳50 for in-play (live) betting markets. Accumulator (parlay) bets must meet the minimum stake on the combined slip rather than per leg. Maximum stake limits vary by market, event type and odds — high-liquidity events such as IPL and BPL matches carry higher maximum stake ceilings than niche markets. Stake limits for individual accounts may be adjusted based on betting history; contact fb99 support if you believe your stake limits are not reflecting your account tier correctly.

fb99 offers a welcome bonus to newly registered and verified players on their first qualifying deposit. The specific bonus percentage and maximum bonus amount are displayed on the promotions page at the time of your registration — bonus offers may be updated periodically, particularly around major cricket tournaments such as the BPL and IPL, or during seasonal events like Eid and Pohela Boishakh. To qualify, your account must be fully KYC-verified and the deposit must meet the minimum qualifying amount stated in the active promotion's terms at the time of deposit.

A wagering requirement (also called a playthrough requirement) means you must place bets totalling a specified multiple of the bonus amount before the bonus funds are converted to withdrawable cash. For example, a ৳1,000 bonus with a 10x wagering requirement means you must wager a total of ৳10,000 before that bonus balance can be withdrawn. Not all games contribute equally — sports bets at odds above a minimum threshold typically contribute 100%, while certain casino games may contribute at a lower rate. Full wagering terms are always detailed in the individual promotion's conditions on fb99.

fb99 rewards its most active players through a tiered loyalty programme where consistent wagering activity earns points that accumulate toward higher membership levels. Higher tiers unlock benefits such as improved withdrawal processing times, access to exclusive reload bonuses, dedicated account management, and invitations to special prize draws tied to major sporting events including BPL finals and ICC tournaments. Details of the current loyalty programme tiers and point earning rates are available in your fb99 account under the Rewards or VIP section. Contact support if you believe your tier status does not accurately reflect your recent activity.

fb99 uses industry-standard 256-bit SSL encryption on all pages and data transmissions, meaning your personal details, payment information and account credentials are protected against interception. Account access is secured with password authentication and optional two-factor verification. fb99 does not share player data with unauthorised third parties and all data handling is governed by the fb99 Privacy Policy. The platform undergoes regular security assessments and game integrity checks to ensure that the betting environment remains fair and the player's funds are protected at all times.

fb99 is strictly for adults aged 21 and above. This age restriction applies to all products on the platform including sports betting, live casino, slots and any promotional offers. Age verification is a mandatory part of the KYC process and fb99 reserves the right to request proof of age at any point during a player's account lifetime. Any account found to belong to a player under 21 years of age will be immediately suspended, all pending transactions will be cancelled, and the matter may be escalated in accordance with applicable policy. If you are a parent or guardian concerned about a minor accessing fb99, please contact support immediately.

To self-exclude from fb99, send an email to [email protected] with the subject line "Self-Exclusion Request" and include your registered email address and full name. Self-exclusion periods are available for six months, one year, two years or permanently. During the exclusion period your account is suspended, all marketing communications are stopped, and you are blocked from creating a new fb99 account. The exclusion is applied within 24 hours of your request. If you feel gambling is seriously affecting your finances or mental health, fb99 encourages you to also seek professional support from a qualified counsellor in your city — whether in Dhaka, Chittagong or elsewhere in Bangladesh.