Responsible Gaming at fb99
fb99 is committed to providing a safe, fair and enjoyable environment for every player in Bangladesh. Gambling is a form of entertainment — and fb99 provides a full suite of tools, resources and safeguards to help you stay in control of your play at all times.
Gambling Should Always Be Entertainment
At fb99, we believe that sports betting and casino gaming are best enjoyed as a form of leisure — a way to engage more deeply with cricket, football and other sports you are passionate about, or to experience the excitement of live dealer tables and slot games in your own time. When gambling stays within those boundaries, it is a thoroughly enjoyable pastime.
We also understand that for some players, gambling can become a problem that affects their finances, relationships and mental wellbeing. fb99 takes that reality seriously. Our Responsible Gaming programme is built into the fb99 platform architecture — not as an afterthought, but as a core feature that every registered player in Bangladesh can access at any time, free of charge, directly from their account settings.
This page explains the tools available to you, the warning signs that gambling may be becoming harmful, and how to reach fb99 support if you feel you need help. All responsible gaming features on fb99 apply from the moment of registration and are available to every player regardless of their account activity level or deposit history.
fb99 is a platform for adults aged 21 and above only. Age verification is a mandatory step in the KYC process, and fb99 actively works to prevent underage access to its services. If you believe a minor may have accessed the fb99 platform, please contact our support team immediately at [email protected].
Gambling involves financial risk. Never gamble with money you cannot afford to lose. Do not use gambling as a method to recover financial losses or debts. If gambling is causing distress in your life, the tools on this page are here to help — and fb99 support is available around the clock at [email protected].
- Set a strict budget before you start and stick to it regardless of outcomes.
- Treat gambling as entertainment, not as an income source or investment strategy.
- Take regular breaks and set time limits using fb99's session timer tool.
- Never chase losses — every bet is an independent event with no guaranteed outcome.
- Do not gamble when you are emotionally distressed, under the influence of alcohol, or fatigued.
- Balance gambling with other hobbies, social activities and responsibilities.
Stay in Control with fb99's Built-In Tools
Every fb99 player in Bangladesh has access to the following responsible gaming features directly from their account settings panel — no extra steps, no waiting period for activation.
Deposit Limits
Set a maximum deposit amount on a daily, weekly or monthly basis. Once the limit is reached, no further deposits are accepted until the period resets. Reducing a deposit limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period before it becomes active, giving you time to reconsider.
Loss Limits
Define the maximum net loss you are comfortable with over a set period — daily, weekly or monthly. fb99 will automatically prevent further play once the loss threshold is reached for that period. As with deposit limits, reductions apply instantly while increases require a mandatory 24-hour review window.
Wager Limits
Cap the total amount you can wager across all games and sports markets within a specified time window. Wager limits give you granular control over gambling spend without restricting deposit activity, making them ideal for players who manage their betting bankroll carefully across cricket, slots and casino games.
Session Time Alerts
Set a session duration reminder so that fb99 notifies you when you have been playing continuously for a defined length of time — for example 30, 60 or 90 minutes. The alert gives you a natural pause point to reflect on your session, check your current balance and decide whether to continue or stop for the day.
Time-Out / Cool-Off
Take a short break from gambling by activating a time-out period of 24 hours, 48 hours, one week or one month. During a time-out, your fb99 account remains open but you cannot log in, deposit or place bets. This tool is designed for players who want a brief pause without permanently closing their account.
Self-Exclusion
If you feel that gambling is seriously affecting your wellbeing, you can request a self-exclusion period of six months, one year, two years, or permanently. During self-exclusion, your account is suspended, all marketing communications are stopped, and you cannot create a new account. To self-exclude, contact fb99 support directly at [email protected] with the subject line "Self-Exclusion Request".
Warning Signs of Problem Gambling
Problem gambling rarely announces itself clearly. It tends to develop gradually. Recognising these warning signs early gives you — or someone close to you — the best chance of addressing the issue before it escalates.
Ask Yourself These Questions
The following questions can help you honestly evaluate your current relationship with gambling. If you answer "yes" to two or more of these questions, we encourage you to contact fb99 support or use the responsible gaming tools available in your account.
Answering yes to any of these questions does not mean you have a serious problem — but it is a signal worth taking seriously. Contact fb99 support to activate a time-out or self-exclusion, or simply talk to our support team about the tools available. We are here to help, not to judge.
fb99's Responsible Gaming Commitments
Beyond the tools available to you as a player, fb99 maintains a set of platform-wide practices that support safer gambling across the entire Bangladesh player community.
Account Activity Monitoring
fb99's risk team monitors account activity patterns for indicators of harmful gambling behaviour — such as rapid loss-chasing sessions, sudden large deposit increases, or erratic betting patterns outside a player's historical norm. Where such indicators are detected, our support team may proactively reach out.
Marketing Opt-Out
Players who activate a time-out or self-exclusion are immediately removed from all fb99 marketing communications — bonus offers, promotional emails and SMS notifications. If you feel promotional messaging is increasing your urge to gamble, you can opt out of marketing at any time without affecting your account status.
Staff Training
fb99 customer support staff receive training in responsible gaming principles so that they are able to identify when a player may need assistance, communicate sensitively about available tools, and escalate cases internally where a player's wellbeing may be at serious risk.
Minor Protection Measures
fb99 requires all players to verify their age through a mandatory KYC process before their first deposit is accepted. fb99 also recommends that players with children install parental control software on shared devices to prevent accidental or intentional underage access to the fb99 platform or similar gambling websites.
Reality Check Reminders
Players can configure automatic reality check pop-ups that appear at set intervals during a gambling session — for example every 30 minutes — displaying the total time spent and net win or loss for the current session. These prompts are designed to interrupt auto-pilot play and encourage a conscious decision about whether to continue.
Transaction History Access
Your full deposit, withdrawal and wagering history is available in your fb99 account at any time. Reviewing your transaction record regularly is one of the most effective ways to maintain an honest picture of your gambling spend and ensure it remains within a budget you have consciously set for yourself.
Reaching Out for Support
If gambling is affecting your life or the life of someone close to you, please do not wait. fb99 support and the contacts below are available to help you take the first step.
fb99 Support Team
Available 24 hours a day, 7 days a week via email at [email protected]. For responsible gaming requests, use the subject line "Responsible Gaming" to reach our dedicated team directly. All requests are handled in strict confidence.
Self-Exclusion Request
To request a self-exclusion of any duration, email [email protected] with the subject line "Self-Exclusion Request" and your registered account email address. The exclusion will be applied within 24 hours of your request being received.
Talk to Someone You Trust
Sometimes the most effective first step is an honest conversation with a trusted family member, close friend or religious counsellor. You do not have to face concerns about gambling alone. fb99 encourages open dialogue about gambling habits within families and social circles.
Professional Counselling
If you feel that your gambling behaviour requires professional support beyond what fb99 can offer, we encourage you to seek guidance from a qualified mental health professional or counsellor in your city — whether in Dhaka, Chittagong, Sylhet, Khulna or elsewhere in Bangladesh.
Understanding Your Options
A time-out is a short break of up to one month — your account is paused but remains open. Self-exclusion is a longer commitment of six months or more, or permanent closure, during which you cannot access fb99 or create a new account. Account closure closes your account and returns your verified balance, but does not carry the same safeguards as a formal self-exclusion. If gambling is a serious concern, self-exclusion is the appropriate tool — not a standard account closure. Contact fb99 support at [email protected] to discuss which option is right for your situation.
Play Responsibly. Enjoy Every Session.
When gambling stays fun and within your means, it is one of the best ways to enjoy cricket, slots and live casino games. Log in to your fb99 account, review your responsible gaming settings, and play with confidence. For adults aged 21 and above only.